Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 1–3 business days. Delivery times vary by destination: USA typically 7–15 business days, Europe 10–20 business days, and other countries 10–25 business days. You'll receive a tracking number by email as soon as your order ships.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over $34 — beating Amazon's free shipping threshold. Orders under $34 are charged a flat shipping rate calculated at checkout.

Question 3

Which countries do you ship to?

Accepted Answer

We ship worldwide to over 200 countries and territories via CJD's global logistics network. A few remote regions may not be serviceable — if your address is not accepted at checkout, please contact us at Slash100588@icloud.com.

Question 4

Can I change or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 24 hours of placement. After that, your order has likely already been submitted for fulfillment. Please email us immediately at Slash100588@icloud.com with your order number and we'll do our best to help.

Question 5

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use that number on our Track Your Order page or directly on the CJD tracking portal. Tracking updates may take 24–48 hours to appear after the number is issued.

Question 6

Are your products safe and tested?

Accepted Answer

All products sold on Vitality Shop are sourced from vetted suppliers through CJD's quality-controlled catalog. We only list products that meet our quality standards. Always read the product label and consult your healthcare provider before starting any new supplement.

Question 7

Are your supplements FDA approved?

Accepted Answer

Dietary supplements in the United States are regulated by the FDA under DSHEA (Dietary Supplement Health and Education Act). They do not require FDA approval before going to market, but they must comply with FDA safety and labeling standards. Our products are manufactured in facilities that follow Good Manufacturing Practices (GMP).

Question 8

Do you offer product bundles or subscriptions?

Accepted Answer

We are working on bundle deals and subscription options for our most popular products. Sign up for our newsletter to be the first to know when these become available.

Question 9

What if a product I want is out of stock?

Accepted Answer

If a product shows as unavailable, you can contact us at Slash100588@icloud.com and we'll notify you when it's back in stock or suggest a comparable alternative.

Question 10

What is your return policy?

Accepted Answer

We accept return and refund requests within 15 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Please see our full Returns & Refunds policy for complete details.

Question 11

My item arrived damaged or incorrect — what do I do?

Accepted Answer

We're sorry to hear that! Please contact us within 15 days of delivery at Slash100588@icloud.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Question 12

How long does a refund take?

Accepted Answer

Once your return is approved, refunds are processed within 5–10 business days depending on your bank or card issuer. You'll receive a confirmation email when the refund is initiated.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay — all processed securely through Stripe.

Question 14

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe, one of the world's most trusted payment processors, for all transactions. Your card details are never stored on our servers. All payments are encrypted with industry-standard TLS/SSL technology.

Question 15

Will I be charged in USD?

Accepted Answer

Yes, all prices on Vitality Shop are listed and charged in US Dollars (USD). Your bank may apply a currency conversion fee if your account is in a different currency.

Question 16

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. However, creating an account lets you track your orders, save your shipping information, and access your order history more easily.

Question 17

How do you use my personal information?

Accepted Answer

We take your privacy seriously. Your personal information is used solely to process and fulfill your orders and to communicate with you about your purchases. We never sell your data to third parties. See our Privacy Policy for full details.

Frequently Asked Questions

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